Privacy Policy

Effective date: November 4, 2026 Applies to: binx-ai.com, emails with us, and the chat assistant on binx-ai.com.

1. Who we are

Binx-AI, LLC ("Binx-AI", "we", "us") is a Florida limited liability company (Florida Department of State document number L26000550929) based in Jacksonville, Florida. We build website and Facebook Messenger chatbots, inbox assistants, and operations automations for businesses.

• Email: support@binx-ai.com
• Website: https://binx-ai.com

Source: Florida Division of Corporations (Sunbiz) - https://dos.fl.gov/sunbiz/

2. The short version

• We collect what you send us (by email or in our website chat) plus basic technical data.
• Our website chat assistant is AI, not a person, and it can make mistakes.
• We use outside providers (listed in section 6) to run the chat and store leads.
• We do not sell personal data.
• To see, fix, or delete your data, email support@binx-ai.com.

3. What we collect

When you email us (for example, through an email link on our site): your name, email address, and anything you write, such as your business and what you need.

When you use our website chat assistant:

• Everything you type in the chat and the assistant's replies.
• Your name, email address, and a short description of what you need, if you give them.
• Basic technical data, such as date and time and the page you were on.

When you visit the site: your browser sends standard technical data (IP address, browser and device type, pages viewed, referring page) to our website host, Cloudflare, which keeps it in its normal logs. We do not use analytics or advertising cookies.

Please do not share sensitive information such as card numbers, Social Security numbers, passwords, or health details in the chat or by email.

4. How we use information

• To answer your questions and follow up on your request.
• To save your chat and contact details as a lead so we can reply. Leads are recorded in a Google Sheet, and we receive an email alert.
• To provide our services, send invoices, and keep business records.
• To send business emails you can opt out of at any time (section 11).
• To keep our site and services secure and to meet legal duties.

We do not use your information to train AI models.

5. AI disclosure

Our website chat assistant is AI software, not a human. It can be wrong, out of date, or incomplete. It cannot make binding promises, quotes, or contracts for us. To reach a person, email support@binx-ai.com. See our AI Disclosure for more.

The FTC has warned businesses not to overstate what AI can do or mislead people about whether they are dealing with a machine:

• https://www.ftc.gov/business-guidance/blog/2023/02/keep-your-ai-claims-check
• https://www.ftc.gov/business-guidance/blog/2023/05/luring-test-ai-engineering-consumer-trust

6. Service providers

We share personal data only with providers that help us run the site and chat:

• n8n (workflow automation). Runs the chat workflow that passes messages to the AI model and saves leads. n8n's privacy policy says it does not use personal data processed in connection with its website or services to train n8n or third-party machine learning models. We use n8n Cloud. Source: https://n8n.io/legal/privacy/ (last updated 28 September 2026)
• OpenAI (AI model, through its API). Generates the chat replies. OpenAI states that, as of March 1, 2023, data sent to its API is not used to train its models unless the customer opts in. By default, OpenAI keeps API inputs and outputs in abuse-monitoring logs for up to 30 days, unless longer retention is required by law; some API features store data until deleted. We use the OpenAI API with data sharing turned off. Sources: https://platform.openai.com/docs/guides/your-data and https://openai.com/enterprise-privacy/
• Google (Google Workspace: Gmail and Google Sheets). Stores leads and chat logs in a Google Sheet and sends us lead emails. We use a Google Workspace business account.
• Cloudflare (website host). Hosts and delivers the site. Source: https://www.cloudflare.com/privacypolicy/

OpenAI and n8n process this data for us under their data processing terms.

7. Sharing, and no sale of personal data

We do not sell personal data or share it for targeted advertising. We share it only with the providers in section 6, when the law requires it, to protect our rights or others' safety, as part of a sale or merger of our business, or with your permission.

8. How long we keep information

• Chat logs and lead details in our Google Sheet: 24 months after our last contact, unless you become a client.
• Emails from people who do not become clients: 24 months after our last contact.
• Client records: length of the relationship plus 5 years.
• OpenAI may separately keep chat content for up to 30 days, as described in section 6.
• Our email opt-out list is kept so we never email you again after you opt out.

8A. Do not share sensitive information in the chat

Do not enter sensitive personal information in the chat, such as Social Security numbers, driver's license or passport numbers, bank account or credit card numbers, passwords, or health information. The chat is not built to collect or protect that kind of information, and we do not need it to answer your questions. If you share it anyway, you do so at your own risk, and to the extent the law allows, Binx-AI, LLC is not responsible for information you choose to enter. If we notice sensitive information in a chat log, we will try to delete it.

9. Security

We use reasonable safeguards: multi-factor authentication and strong passwords on our accounts, access limited to those who need it, encrypted connections, and deleting data we no longer need. No system is perfectly secure.

FTC guidance: https://www.ftc.gov/business-guidance/resources/protecting-personal-information-guide-business

10. Your choices

• Ask to see, correct, or delete your personal data: email support@binx-ai.com with the subject "Privacy request". We may confirm your identity first. We aim to reply within 30 days.
• Opt out of our emails at any time (section 11).
• We will not treat you differently for using these choices.

11. Business emails (CAN-SPAM)

Our marketing emails identify us, use honest subject lines, include a valid postal address, and tell you how to opt out. We honor opt-outs within 10 business days.

Source: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business

12. Children (COPPA)

Our site and services are for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have, we will delete it. Parents can email support@binx-ai.com.

Source: https://www.ftc.gov/business-guidance/resources/complying-coppa-frequently-asked-questions

13. Florida law notes

Florida Digital Bill of Rights (Fla. Stat. ss. 501.701-501.722). Most duties apply only to a "controller" as defined in s. 501.702, which includes a for-profit business with more than $1 billion in global gross annual revenue that also meets other tests. We do not believe Binx-AI meets that definition. Section 501.715 applies more broadly to selling sensitive personal data; we do not sell any personal data.

• https://www.flsenate.gov/Laws/Statutes/2026/501.702
• https://www.flsenate.gov/Laws/Statutes/2026/501.715

Florida Information Protection Act (Fla. Stat. s. 501.171). Florida requires reasonable measures to protect certain personal information and notice to affected Florida residents no later than 30 days after a breach is determined (with limited exceptions), plus notice to the Florida Department of Legal Affairs if 500 or more Floridians are affected. We will follow it.

• https://www.flsenate.gov/Laws/Statutes/2026/501.171

Other states. If you live elsewhere, you may have more rights. Email us.

14. Changes

We may update this policy and will post the new version here with a new effective date.

15. Contact

support@binx-ai.com | Binx-AI, LLC